NYMBLE™ SUBSCRIBER PRIVACY
In connection with your Nymble™ Internet Service account, personally-identifiable information may be collected and maintained, including without limitation: your name, service address, email address, passwords, user IDs, billing address, home telephone, other telephone, social security number and driver’s license number, premium service subscription information, demographic information, and customer complaints. Depending on how you access the services, we may also collect access log information about your visit, including information such as the Internet Protocol (IP) addresses assigned (numbers assigned to your computer while online), browser used, and dates and times of access. We do not store emails sent and received other than as specifically directed by you or your individual email settings. As explained below, we could be required by court order to disclose such information if left on our system.
Personally identifiable information and access log information may be used by Nymble for its financial, tax, and accounting purposes and in rendering certain cable service and other services to you such as accounting, billing, and marketing, and in monitoring unauthorized reception or use of Nymble services.
Nymble Internet Service may disclose this information to third-parties if necessary to provide broadband Internet access service to you, such as (without limitation) other Internet service providers, collection agencies, construction and installation contractors, marketing companies, and other service providers, or under legal compulsion. We will not otherwise use this information without notifying you and receiving any required written or electronic consent.
We use “Secure Socket Layer” encryption technology when collecting certain personal information through our websites. Such protection is identifiable by looking for “https” in the Internet URL or page address or, if you are using Internet Explorer, by a closed lock symbol. While we attempt to ensure the integrity and security of our network and computer systems, we cannot guarantee that our security measures will prevent unauthorized access in all situations.
In connection with providing Internet Service, Nymble reserves the right to monitor bandwidth, usage, and content from time to time as required to operate and monitor the service; to identify violations of the Subscription Agreement or Acceptable Use Policy; and to protect the Service and its subscribers, users, and providers from fraudulent, abusive, or unlawful use of or subscription to the Service. If necessary, Nymble will investigate suspected violations of the Subscription Agreement or the Acceptable Use Policy. Such investigation may include gathering information from the user or users involved and from complaining parties, and examining material on its servers and network. Nymble will cooperate fully with (i) law enforcement authorities in the investigation of suspected criminal violations, and (ii) Internet Service Providers or other network or computing facilities in order to enforce the Subscription Agreement and Acceptable Use Policy. Such cooperation may include Nymble providing the username, IP address, or other identifying information about a subscriber, or other disclosures in accordance with the Subscription Agreement and the Acceptable Use Policy to protect Nymble’s rights.
Nymble Internet Services maintains this information as long as you are a customer. After you are no longer a customer, the system will maintain this information for three (3) years, unless there is, an outstanding balance due, in which case Nymble will maintain this information for seven (7) years. Although work-performed records are retained for a longer period of time, there is no way these records can be accessed after three (3) years [or seven (7) years if there is an outstanding balance due] through the use of any personally-identifiable information. The computer records for stale information are purged at least every six (6) months.
From time to time, Nymble Internet Services may monitor or record telephone conversations between customers and customer relations representatives for the purpose of evaluating employee performance, or providing and improving customer service. Such recordings will be used only for the above-stated purposes and will be destroyed within two (2) years of the monitoring or recording date, unless such personally-identifiable information is placed in an individual employee’s record which will then be destroyed within six (6) years.
Specific restrictions and prohibitions regarding our acquisition and use of personally identifiable subscriber information for our broadband Internet access service subscribers are as follows:
If you register with us while visiting a website or by participating in a contest, survey or online transaction, we may ask for certain personally identifiable information. When we do, we will tell you how it will be used and you may elect not to participate.
We may use “cookies,” small computer codes added to a file on your computer, as a record of its visit to our websites or to other websites through our network. Among other functions, “cookies” manage information concerning your preferences. A “cookie” does not collect or provide your name or any other personal information about you. It can, however, be used by the website that placed it to note information about your visit, such as your type of web browser, operating system and Internet Protocol (“IP”) address, to better tailor the site for you. It also can recognize you when you log in as a registered user or as a repeat visitor returning to a website, allowing the site to remember you and any options you select, and to provide more tailored information for you. You can control what cookies are accepted by your computer through the settings on your web browser or by deleting them from your files. However, doing so may limit the personalization available to you.